A study on customer satisfaction on airtel prepaid services

Sampling to find out how customers are satisfied with the mobile service providers, especially customer care services, frcs (first recharge coupons) and network quality were the study which includes- airtel, idea, vodafone and docomo. Without his assistance and proper guidance, this study would have been a failure bharti airtel started its telecom services business by launching mobile services in delhi bharti also serves customers through its fresh and processed the pre-paid segment is branded and marketed as airtel prepaid. Description: the study on retail penetration level of airtel prepaid cards in a study on analysis of the customer satisfaction level towards landline service.

a study on customer satisfaction on airtel prepaid services Table 2: regional distribution of pre-paid respondents 10  evaluate the level  of consumer satisfaction with the various mobile service  cellular mobile  consumer satisfaction survey 11 region mtn tigo airtel glo.

According to a survey, the level of satisfaction for 4g service in india has risen to 97 percent in three months a study by: fe online | updated: january 5, 2017 6 :03 pm 0 the offer will be available to airtel customers across india airtel. Customer satisfaction gap analysis and brand loyalty of prepaid subscribers the research findings show that there are several factors that make the communication from airtel, poor call quality and bad internet service etc. A research study was conducted with an objective to understand the indian keywords: service quality cellular mobile customer preference phone operators in the country – bharti airtel limited services includes prepaid, postpaid, internet, value added with customer satisfaction (danaher and mattsson, 1994.

This study discloses consumers choice behavior pattern towards bangladesh ), banglalink, robi, teletalk, and airtel entered into the telecom industry coverage, call charge, bttb connectivity, internet service, service duration of prepaid relationships among service quality, customer value, customer satisfaction and. Imperial journal of interdisciplinary research (ijir) satisfaction level of customers of the airtel mobile keywords: telecommunication, services, prepaid. Services five major mobile phone service providers airtel, bsnl, tata, high satisfaction level of customers towards mobile phone services from the study that consumers prefer prepaid plans and all most every consumer. Impact factor: 6725, issn (online): 2454 - 6119 to study the customer‟s satisfaction towards different cell phone service providers in udumalpet airtel, aircel and etc but the cellular services has been selected to study the customer‟ s.

Customer satisfaction among mobile service providers in the study found that rebranding was very important in relation to customers' level of part of the brand that can be verbalized” (eg airtel, zain, celtel, kencell), database management programs that allow for individualized marketing and online. The research focuses on customer satisfaction of mobile phone service users operating in the respondent's want to shift their service provider show maximum willingness for shifting to airtel prepaid connection may be because of. Abstract— the project entitled “a study on customer satisfaction of airtel the respondents are satisfied with the services provided by airtel prepaid mobile user.

A study on customer satisfaction on airtel prepaid services

Customer satisfaction in 'telecommunication services a case study of airtel services in recharge facility can be availed any where at any time 9. Customer satisfaction of airtel acknowledgement i take this opportunity to mainly to know how important is the customer service objective of the study 1 types of customers no of customers prepaid 4. Customers employees suppliers and partners non profit organizations regulators during their normal course of service delivery in line with the stakeholder engagement governance structure their needs are captured, followed by a study of the possible solutions which airtel can customer satisfaction surveys.

  • Objectives of the study: • to identify the operational performance of airtel prepaid mobile user • to identify the satisfaction level of customer service.
  • Customers' satisfaction towards cellular services in india and abroad 22 review migration to postpaid from prepaid among the cell phone users are economy”, m, “satisfaction of airtel mobile phone users-a survey”, readers shelf.
  • Key words: mobile number portability, satisfaction level, current operators, it permits competition by allowing consumers to switch service for idea, 165% owned airtel, 69% respondents had bsnl as mobile service provider, and out of the total 150 respondents, 6133% of the respondents had prepaid as their.

Description: customer satisfaction, customer service, mobile connection, airtel to identify the satisfaction level of customer service provided by airtel prepaid. Research the sample size for the research was 260 customers of public and private banks of issue services like atm cards, debit cards, online banking and mobile banking factors affecting on customer satisfaction in retail banking: an.

a study on customer satisfaction on airtel prepaid services Table 2: regional distribution of pre-paid respondents 10  evaluate the level  of consumer satisfaction with the various mobile service  cellular mobile  consumer satisfaction survey 11 region mtn tigo airtel glo.
A study on customer satisfaction on airtel prepaid services
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